Order Information FAQ’s
You’ll get a few emails from us when you order something from us.
We’ll confirm that we’ve received your order and payment, and we’ll be in touch to confirm dispatch and delivery times too.
“What are the last order dates for seasonal occasions such as Christmas?”
UK: The last order date for Christmas delivery for our Tracked 48hr FREE Service within the UK is Tuesday 20th December 2016. The last order date for Christmas delivery for our Tracked 24hr Service within the UK is Wednesday 21st December 2016. If your order is last minute and it needs to be there for Christmas, please contact us on (01142) 75 60 75 and we can organise a next day delivery service for you providing it is before Friday 23rd December 2016. For other countries please contact us on: email@example.com
“How do I know if you have received my order?”
Once you have placed your order, you will receive an automatic e-mail confirmation from us. If there is an issue with your order, such as us not having the item you have ordered in stock, we would contact you within 24-48 hours.
“I cannot place my order online?”
Please contact us via email firstname.lastname@example.org or phone us on 0114 275 60 75 for any problems concerning order processing. We are happy to take orders over the phone if you prefer, using our secure online gateway, Worldpay. You will then receive an automatic e-mail confirmation from us with details of your order, just as you would with an online order, which is also your receipt.
“Can I track my order online?”
We send all our FREE Standard Delivery orders First Class Recorded, so every package has a tracking code. We send all Express Delivery orders Special Delivery. Your personal tracking number will normally be issued to you on dispatch, and you should receive an email with your individual tracking number. If you do not receive the email with your tracking number, please do not hesitate to ask us so we can provide it for you. All orders can be tracked at: http://www.royalmail.com/track-trace Please be patient at busy times of year such as Christmas due to the high volumes of parcels going through Royal Mail and to order in plenty of time to avoid disappointment.
“How can I make changes to my order?”
If you have just placed your order, regardless of receiving confirmation e-mail or not, please get in touch with us as soon as possible so that we can amend your order. Please be aware that changes after 1 hour of placing your order may not be able to be amended as they may have already been dispatched.
“What do I do if I have received the wrong item or a faulty item?”
It is unlikely that you will receive the wrong item or one that is faulty. However, in the case of a faulty item, please could you contact us via e-mail email@example.com including images of the fault on your product, and we will decide further action from there. If we decide that there is a fault, the cost of the refund and return postage will be processed back to you using the original payment method. If you have received the wrong item, please send it back to the following address so we can send you the correct order as soon as possible:
Magpie Accessories Head Office & Showroom
Studio 2.15 Exchange Place Studios
“Can I return a sale item?”
You are unable to return any sale items. Exchanges however, are accepted, providing the sale item has not been personalised.
“If I purchase multiple products do I have to pay for delivery per each item?”
No, the delivery price is charged per order not per item. So on your order you could have 1 item to 10 items but the delivery price would stay the same.
Product Information FAQ’s
“Do you restock items?”
Yes, we have a classic collection that is stocked every season, e.g. Camera Straps, Passport Cases, and other small accessories.
“How do I attach a split ring adapter to my camera?”
The split rings come already attached to the Camera Strap, but if you purchase them separately or take them off the strap, just put the long loop through the larger ring and fasten the loop to the buckle, like a key attaches to a keyring.
Purchasing & Payments FAQ’s
“What payment methods are available?”
We accept all major credit and debit cards, including Switch, Visa, Delta, MasterCard and American Express, and our online payment processing system is endorsed with VeriSign certificates. So you can be sure your card details are always safe with us.
Credit Card / Debit Card
Telephone orders using our secure online virtual gateway, Worldpay.
Or if you cannot pay with any of these methods, please contact us via telephone on (01142) 75 60 75 and we will assist you further.
Bespoke Services & Personalisation FAQ’s
“Do you make special/bespoke orders?”
For any special/bespoke orders please contact us via firstname.lastname@example.org
“What does gift-wrapping include?”
If you select gift-wrapping with your order, your order will be beautifully gift-wrapped by hand in eco-friendly papers with our signature grosgrain ribbons. Choose from normal gift-wrapping, or Christmas Wrapping. You can choose from gold or glitter writing for your personal message on the gift tag. On each item in our website, there is a blank box for you to enter your message to the recipient for that ultra personal and special touch!